FAQ
Answers to the most common questions about purchasing, payment, downloads, order recovery and getting started with VideoTool.
Why do I need the 6-digit payment reference?
Payments currently use static Alipay / WeChat QR codes with manual confirmation. Each new payment record gets a 6-digit reference. Support matches the order using the received amount plus the 6-digit number in the payment note. Missing or incorrect notes may delay manual verification.
Does clicking “I have completed payment” trigger automatic delivery?
No. The button only submits the order for manual verification. Download access opens only after the administrator confirms the received amount and 6-digit payment note match the order.
What does “Waiting for manual confirmation” mean after payment?
It means your payment report was submitted and is waiting for the administrator to verify the actual payment. Do not pay again.
How do I recover an order after closing the browser?
The same browser keeps recently opened order links. You can also reopen an order using the order ID and lookup key. We recommend copying and saving the order lookup link after ordering.
How do I download after payment is confirmed?
After payment is confirmed, the order page provides the download for the purchased product and version. Use your own order page rather than someone else's order link.
Why does the download button close after the order is completed?
After the software completes the agreed core function successfully for the first time, the order becomes completed and the original download access closes under the current delivery rules. Keep your order ID for support.
Are videos uploaded to the website server?
No. VideoTool performs core processing locally on the user's computer. The current delivery system does not require uploading videos for clipping or merging.
Do I need to install Python or FFmpeg separately?
The current installer is built to work after installation and includes the required runtime components.
What is the difference between Basic and Pro?
Basic focuses on essential batch clipping, merging and local processing. Pro adds per-video settings, including separate clip ranges, speed, subtitles and finer output controls for different items.
Does the first-success record collect device or video information?
The current mechanism uses only an anonymous order credential and app version to confirm one successful agreed core operation. It does not use device fingerprints, hardware IDs, computer names or Windows usernames, and does not upload video names, paths, contents or clipping parameters.