Terms of Service

Digital Software Product

ChanPilo VideoTool is a digital software product. After the administrator confirms actual receipt of payment, the order provides installer download access for the product and version purchased.

Payment and Manual Confirmation

Payments currently use static Alipay / WeChat QR codes with manual confirmation. Customers must enter the 6-digit payment reference as required on the payment page; the administrator verifies the order against the actual amount received and the payment note. Submitting “Payment completed” only requests manual review and does not mean that the system has confirmed receipt of payment.

Orders & downloads

Each order is associated with the applicable product, version, amount, and download access. Download count, validity status, and whether an order is completed are determined by the order page and the current delivery rules. The order lookup link is an order access credential and should be kept secure by the user.

Software License and Lawful Use

Customers must use the software for lawful purposes and within the applicable license. Matters concerning copyright in user materials, likeness rights, privacy rights, prohibited uses, violations, and software license restrictions are governed by the User Agreement.

Local Processing and Privacy

Current VideoTool core video processing is completed locally on the user's computer. The website retains the order data necessary for purchase and delivery; the specific data scope, information not collected, and the first-success recording method are governed by the Privacy Policy.

Refunds and After-Sales Support

Refunds and after-sales support are handled according to the actual rules displayed at the time of purchase, the order status, and the specific issue. Until a separate formal refund policy is published, this page makes no additional commitments beyond the current actual delivery capability. Consumer rights that cannot lawfully be excluded or limited are not excluded by this clause.