HELP CENTER
Find answers based on where you are, from purchase to use.
This section covers currently available VideoTool Basic / Pro, orders, downloads and local processing.
Recover an order
→
After closing the browser, reopen from recent orders or use the order ID plus lookup key.
Payment / download issues
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Learn about the 6-digit payment reference, manual confirmation, download access and order completion.
VideoTool Basic
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See basic batch clipping, merging and local processing features.
VideoTool Pro
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See per-video clipping, speed, subtitles and finer output control.
1Choose productBasic or Pro
→2Complete paymentAdd the 6-digit reference
→3Manual confirmationVerify amount and note
→4Download & installGet installer from order page
→5Start usingCore processing runs locally
ORDER
Keep your order page safe.
The order lookup link acts as your order access credential. Payment, confirmation, download and completion status all appear on the same order page.
Open order lookup →PRIVACY
Video processing stays local.
Current VideoTool core processing does not require uploading video files to the website server.
View privacy details →